One customer doesn’t matter to me!
I liked Masala Zone (Bandra), I’ll never go back.
Masala Zone is this pretty cool place in Bandra. It’s not too popular and which is probably why I liked it. It’s a place where you can manage to get a place to sit on a Friday/Saturday night.
Being a regular patron there, I’d always recommended this place for a large group.
Then the problems started. A friend suggested I check the bill the next time I visit Masala Zone. So I did. And Yes! They had billed us for 2 extra beers. And this happened again a month later.
Tonight, reluctantly I went to Masala Zone again. Mainly because I was joining friends who were already there. So we decided to specifically keep a count of the number of drinks/food items that we were going to order.
Something extremely predictable happened again. 1 extra beer and 2 extra Rums! This was the limit. So I called for the manager. He refused to alter the bill. He also refused to give me a log of the rounds that had been served.
When I explained to Mr Vinod Das (who’s the Manager there) - that it wasn’t about the money and more about values, Mr Das said something which bothered me. He said that, one customer didn’t matter to him. He didn’t care if we came back to the place again. He said he’s seen many people like me. Wow! I’d like to meet such people!
It’s a great business plan. When there is a large group of people, sneak in an extra couple of drinks in the bill. Many won’t notice. If it is blatant and you are caught, apologise and alter the amount and hope that the customer doesn’t ask you for a refund on the Service Charge, VAT and Service Tax. You are still making money!
Next time you are at any place - please keep a tab on what you order. I’m sure there are many places like Masala Zone in Mumbai and India and probably even the world.
I’m definitely not going back to Masala Zone again and would strongly advise you to not pay them a visit either.
Anyway, this has given me an idea.
I just booked the domain name - CountYourDrinks.com
The plan is to build a cool mobile app via which you can count the number of drinks you’re having. If any of you want to build it and take the idea - you are most welcome. It bothers me when hotels and restaurants have to resort to cheating their customers. Let me know your views. If there is something like this already there - I’m definitely going to start using it.